Frequently Asked Questions
Where's My Order?
This is a frequently asked question, and we've created a comprehensive shipping guide for your convenience. Track your order easily by clicking here.
Tracking Number Information
Tracking details become available 4-6 days after placing your order. If you haven't received them within 7 days, contact our support team for assistance.
Order Modifications
For any changes to your order, please reach out to us within 24 hours of placing it.
Cancellation Policy
- Contact us within 24 hours.
- Orders cannot be canceled once shipped.
- Refer to our refund policy for detailed information.
Damaged Item Upon Arrival
Despite our efforts to provide extra padding for every shipment, about 1 in 1000 products may incur damage during transit. If this happens, contact us with your order number and a photo of the damaged product. We'll promptly dispatch a replacement at no additional cost.
Customs and Tax Responsibilities
Customers are responsible for any customs and tax charges associated with their order.
Need Further Assistance?
If your question remains unanswered, feel free to contact us. We aim to respond within 1-2 business days :)